Encore Protection Plans FAQ (Frequently-Asked Questions)

Encore Protection is a truly affordable motor club program that offers its members  24/7 emergency roadside assistance, as well as additional benefits and savings on automotive maintenance, repair and travel. We provide a myriad of plans to choose from, including those for  families and households and  motorcycle owners. We also provide customizable plans for  fleets/corporations and  small businesses –  contact us online for a free quote!

All Encore Protection plans offer 24/7 emergency roadside assistance in the United States, and Canada. We offer comprehensive coverage, including:

Jump starts

Flat tire changes

Lockout assistance

Fuel delivery

Collision and breakdown assistance

Up to 25 miles of towing per claim

Affordable individual, family and pay-per-vehicle rates – cover the entire family or business for less.

Unlimited access to ASE-certified mechanic’s personalized mobile app that will assist with automotive questions, review a repair estimate or help to diagnose an issue.

Learn more about what makes our  roadside assistance coverage so special!

Whether you order Encore Protection online, over the phone or in-store, your membership is effective immediately. For our traditional plans, such as  Encore Roadside and our  fleet plan, there is a three-day waiting period from the date of purchase before you can file your first claim. However, our  Encore Now plan allows you to file claims instantly, for an additional charge. Your personalized member number, which allows you to access all of your great benefits, will be active following enrollment.  Apply online now to get started!

Your membership card(s) will be sent to you via email immediately after purchase and via USPS within two weeks. Individual and family plan purchasers can use our mobile app to quickly get their membership information. Just search for Encore Protection in the App Store or Google Play Store. You should print the membership card and keep it in your vehicle or on your person in case of an emergency. Even if you’ve lost your physical card, you will also be able to access a virtual member card via our personalized mobile app, so you’re always protected!

Your membership may be cancelled at anytime. If you decide to cancel your policy within the first 30 days, you will receive a 100% refund, provided no claims have been filed. If you have filed a claim or cancel your policy after your first 30 days you will receive a pro-rata refund minus a $25.00 cancellation fee and minus any claims that have been paid.

You will not receive a refund, as your membership is paid for monthly and there will be no unused portion of your paid membership dues.

No one wants to be stranded on the side of the road. When people think of roadside assistance, they most often think of passenger vehicles, but truckers need help, too. A  commercial roadside assistance policy is important no matter what type of vehicle you drive.

When you purchase a commercial roadside assistance policy, you know that you are protected in the event of:

A breakdown

A dead battery

A flat tire

A lockout

An empty gas tank

A collision

Whether you need assistance on an urban road or a rural highway, you know that help is just a phone call away. You don’t have to worry about contacting various agencies or be concerned with how you will get back on the road.

In addition to assisting you in the events listed above, many commercial roadside assistance policies  provide discounts on hotels, shopping and more. These discounts can save you hundreds, especially if you spend weeks on the road.

You may think that roadside assistance is something that you don’t need to be concerned about as a truck driver, but we disagree. Even with appropriate maintenance, your rig may leave you stranded in the middle of nowhere. It’s important to know that you aren’t alone.

Encore roadside assistance calls are dispatched from our call centers located through-out the United States and Canada. A dispatch agent routes the service call to one of 21,000 local towing providers across the U.S. and beyond, each of which has been pre-qualified for professionalism, service and timeliness.

You will only have to pay for any costs in excess of the $100 per occurrence limit, plus any non-covered costs. If your towing service exceeds the mileage benefit for your plan you will be responsible for paying for any mileage over and beyond your towing benefit limit.

Don’t worry, we’ll find you! Our  emergency dispatch system technology helps capture your car’s breakdown location when you call us from any wireless or landline phone, so we can dispatch one of our service providers to you faster and get you back on the road as soon as possible.

Emergency roadside assistance coverage is extended to the any driver of the covered vehicle(s) only. “Covered vehicle” is defined as the vehicle(s) registered with Encore Protection (vehicle identification number, year, and model).

Coverage shall not be provided in the event of emergencies resulting from the use of intoxicants or narcotics, or the use of the covered vehicle in the commission of a felony. Coverage does not include cost of parts, replacement keys, fluids, lubricants, or fuel, cost of installation of products or materials; non-emergency towing or other non-emergency service; non-emergency mounting or removing of snow tires or chains; any and all taxes, fines; damage or disablement due to fire, flood or vandalism; towing from or repair work performed at a service station, garage or repair shop; towing by other than a licensed service station or garage; vehicle storage charges; a second tow; service on a vehicle that is not in a safe condition to be towed or serviced, or that may result in damage to the vehicle if towed; services received independently from Encore Protection without prior authorization from Encore Protection; repeated service calls for a covered vehicle in need of routine maintenance or repair.

Roadside Assistance Customer Service: 1-844-6ENCORE

Email:  [email protected]

Billing Customer Service: (888) 793-2982

Website:  https://www.encoreprotection.com

Mail:

Encore Protection

6621 Bay Circle, Suite 190

Norcross, GA 30071

For more information not found within our roadside assistance FAQ, please check out our section of  free online resources or  contact us online. Ready to sign up for nationwide roadside assistance?  Join online now!