Meet The Team

President / CEO

Steve started his career in 1979 with Enterprise Leasing / Rent-a-Car and was quickly promoted to sales manager where his responsibilities included acquisition and disposal of 10’s of thousands of cars over a 10-year span. Using this knowledge, Steve started Car Solutions in 1990 which provided consulting and buying services for the Credit Union League and delivered 100,000 cars and trucks to credit union members in it’s 25-year history. Warranty contracts were added to the product list early on which included roadside assistance. After noticing a drastic need from customers specifically for commercial roadside assistance, Steve co-founded Encore Protection in 2013 and now provides small and large fleets custom plans that protect businesses across the nation. Steve has an active role in designing and rating the products as well as overseeing claims servicing.

Program Manager

Josh started his career at UPS as a web developer in 1998. During that time, Josh helped increase efficiency of their fleet management software. In 2002, realizing his talent could be used to help all fleet managers, Josh joined Webbifi, where he worked with thousands of fleet managers across the nation improve their software and increase their ROI. Josh also created new software for managing fleets, warehouses, and inventory. He was hired at Car Solutions in 2010 to improve warranty software and worked to develop efficiency within its subsidiaries. Josh joined Encore Protection in 2013 and holds an active role in designing and rating the products as well as overseeing claims servicing.

Marketing Manager

In 2005, Rob received his CDL Class B license and worked for Fulton County Schools for 14 years. During that time, Rob drove a school bus and helped with routine upkeep of North Fulton’s fleet of vehicles. His desire to maintain his expert safety knowledge reached a pinnacle when he won first place for the county wide safety competition in 2015. In 2016, after receiving his BBA in marketing, Rob consulted with various Atlanta based organizations to improve their sales team closing ratios as well as build new channels for marketing teams that increased visibility. After being hired in 2020 by Encore Protection, Rob now uses his mix of fleet vehicle safety and expert marketing skills to help Encore Protection become the best commercial roadside assistance company on a national scale.

Development Manager

With over two decades in web and application development, Donny has a comprehensive portfolio of hundreds of digital media projects. A proud alumnus of the Art Institute of Fort Lauderdale, Donny initiated his advertising journey through consulting for multiple high profile brands and quickly moved up the management ladder. Under Donny’s visionary leadership, he and his team pioneered breakthroughs in the luxury real estate domain by seamlessly integrating real-time availability feeds into marketing platforms

In 2021, Donny’s expansive skill set led him to Encore Protection where he’s currently focused on crafting innovative software and developing APIs that seamlessly integrate complex programs. His custom creations allow data migration and communication across multiple platforms fleet managers use to maintain efficiency and boost productivity.

Service Manager

Kristie Cromwell joined the Encore team in 2012 as a service representative. Prior to joining our team she received her bachelor’s degree from Chicago State University and a Paralegal Certificate from Clayton State University. Kristie has an extensive background in the legal field as a Legal Assistant and a Lead Paralegal. Her experience and administrative skills has been a great asset to our customer service department. As a Senior Service Representative, she works closely with our customers to assure their complete satisfaction.

Sales Manager

Jacob Levee procures and manages accounts for Encore Protection on an international scale. Before joining Encore, he spent 12 years in enterprise sales for various telecommunication service providers and quickly made an impact with his unrivalled drive and motivation. Jacob graduated from Auburn University and holds a B.A. in international business development. Over the span of his career, Jacob established relationships with nationally recognized brands and companies that net over 3 billion in revenue on an annual basis. After joining Encore Protection in 2015, Jacob now leverages his experience and success in international sales to help develop and manage Encore’s strategy in partnership opportunities from first point of contact to follow-up after the sale. His expert communication , management style, and business procurement make him a perfect addition to the Encore Protection team.