Encore Protection’s Emergency Dispatch System

Encore Protection’s GPS technology solution, pinpoints breakdown locations quickly and accurately. This dramatically improves the speed, accuracy, and efficiency of locating a disabled vehicle and its driver through the same device used to contact Encore Protection’s 24-Hour Roadside Assistance Customer Service line– regardless of phone carrier.

Encore Protection’s emergency service dispatch system contacts drivers with the dispatched provider’s name and estimated time of arrival (ETA). Drivers have the ability to select whether they would like the information transmitted via e-mail or text, and they also have the option to be transferred back to a live Encore Protection assistance coordinator if they need further assistance.

Encore Protection’s emergency roadside assistance dispatch system will send an automated dispatch confirmation call once the dispatch ETA has expired. Drivers not only have the option to confirm the completion of the service, but they also have the ability to participate in a survey regarding their roadside experience. If the service has yet to be completed, the driver can be transferred through a high-priority queue back to a live Encore Protection assistance coordinator for further follow-up with the dispatched roadside assistance provider.

Encore Protection cares about getting you and your drivers back on the road and back to work quickly and safely. Whether you run a small business, a government fleet, or a large corporate fleet, we offer emergency roadside assistance 24/7, 365 days a year.